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PRIVACY POLICY

In the course of using this website or any of the websites under the "Max" domain, or availing the products and services through online application forms and questionnaires, online consents and other details required from time to time on any of Max's (and/or its affiliates') web platforms or mobile applications, Max and/or its affiliates may become privy to some of your personal information, which may or may not be confidential in nature. Max is strongly committed to protecting the privacy of its users/clients and has taken all necessary and reasonable measures to protect the confidentiality of customer information.

For the purpose of this Privacy Policy, wherever the context mentions "Covered Persons", "Client", "You" or "Your", it shall mean any natural or legal person who has visited this website/platform and/or has agreed to or enquired about opening an account and/or initiated the process of opening an account with Max (also defined as "Covered Persons").

Max allows any person to use, visit or browse the website without registering. The terms "We", "Us", "Our" and "Team Max" mean Max Stock Broking Pvt. Ltd. (hereinafter referred to as "Max"). Max Stock Broking Pvt. Ltd. is a Member of NSE and BSE, registered with the Securities and Exchange Board of India ("SEBI") under Registration No. INZ000280532. The website is owned, operated and maintained by Max Stock Broking Pvt. Ltd., a company incorporated under the Companies Act, 2013, having CIN U67120GJ2007PTC052317 and its Registered Office at "Max House", 2, Desai Society, Nr. Mahadev Temple, College Road, Nadiad - 387001. Access to your Max account and use of your account are subject to your compliance with the terms and conditions set forth herein and in all documents, including applications, forms and undertakings signed by you during account opening, and any terms, consents or policies included on Max's website/domain, including its "Terms and Conditions", "Policies & Procedures" and "Disclosure".

1. Scope of this Policy

Any natural or legal person who has visited the Max website/platform and/or mobile application, and/or who may or may not have further agreed to initiate the process of opening an account with Max, shall come under the purview of this Privacy Policy. Max shall at all times follow the rules prescribed under the Information Technology Act, 2000, and rules and procedural guidelines set by the Securities and Exchange Board of India ("SEBI") and/or any regulated entities or intermediaries of which Max is a member.

2. Collection and Use of Your Personal Information

Max may collect your Personal Information to provide services on its web-based platform or mobile application. While opening a trading and demat account with Max, you may be asked for certain Sensitive Personal Data or Information (as defined under the Information Technology Act, 2000) to complete your KYC, as per the "Know Your Client" requirements set by SEBI and the Prevention of Money Laundering Act, 2002.

Such information may include: (i) a password; (ii) financial information such as bank account, credit card, debit card or other payment instrument details; (iii) name, contact number, gender, date of birth, residence and employment addresses, parents' and spouse's names, bank account details, and scans or copies of address and identity documents such as photograph, PAN, passport, driving licence and Aadhaar (voluntary); and (iv) uploaded signature proof or photograph. This information is used for identity verification and background checks for account opening as per KYC and AML rules, personalising services offered to you, keeping you updated about relevant products and services, providing information about services you have subscribed to, and legal, regulatory and audit purposes.

Under Regulation 6 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, Max is obliged to provide every registered user with a readable copy of the personal information you have provided to us.

We retain such information as required by law and as directed by regulators, including intermediaries regulated by them, for providing our services and for regulatory, audit and business purposes. We collect Personal Information from you when you voluntarily use the services provided by Max, enquire to begin an association with Max, and/or complete the process of opening an account with Max.

We respect all information provided to us and take reasonable steps to protect it. We have implemented technology and policies to protect your privacy from unauthorised access and improper use, and periodically review them. We maintain procedural safeguards to protect the confidentiality and security of personally identifiable information transmitted to us.

3. Aadhaar User Consent Policy - Voluntary Act

Providing your Aadhaar is voluntary and may be required for completing your online account-opening procedure and digitally signing the Max account-opening form. Your Aadhaar may also be used as proof of address as an alternative to a driving licence or passport copy; this is a voluntary decision made by you.

You may alternatively choose the offline route to account opening by physically signing the account-opening documents, which does not require you to share your Aadhaar information.

4. Max Does Not Store Any Aadhaar Information

During your online account-opening process, you do not input Aadhaar details on the Max platform. With your consent, you may issue your Digital Aadhaar to DigiLocker, from where Max, as a registered requester on the DigiLocker platform, may receive limited information: (i) the last four digits of your Aadhaar/VID (Virtual ID created on the UIDAI website); (ii) full name; (iii) date of birth; (iv) gender; (v) address; and (vi) photograph.

DigiLocker is part of the National e-Governance Division under the Ministry of Electronics and Information Technology (MeitY), Government of India. The Digital Aadhaar issued within DigiLocker is the same as the e-Aadhaar issued by UIDAI. DigiLocker has partnered with UIDAI to make it available to its users when they link their DigiLocker account with Aadhaar. This Aadhaar is shared with Max only with your consent, and the information received is limited to the above details for completing clients' online KYC. Clients may alternatively follow the offline account-opening route without sharing Aadhaar-related information.

During online account opening, you may also share your Aadhaar with DigioTech Solutions Pvt. Ltd. for digitally signing the Max account-opening form. DigioTech Solutions Pvt. Ltd. does not share your Aadhaar with Max. After the form has been digitally signed, a copy is emailed to you and Max for reference and audit purposes. DigioTech Solutions Pvt. Ltd. is a licensed e-Sign Application Service Provider with CDAC, compliant with guidelines laid down by the Controller of Certifying Authorities (CCA), India and UIDAI, to enable you to e-sign account-opening forms online.

5. Collection and Use of Your Non-Personal Information

Max may from time to time collect non-personal information while you use the website or mobile application. This may include IP (Internet Protocol) addresses, browser types, the name of your ISP (Internet Service Provider), information about the third-party link or URL from which you arrived at our website/mobile application, pages or URLs you click on, and the amount of time spent on each.

Max uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses first-party cookies to report on user interactions with web-based services. These cookies store non-personally identifiable information.

6. Usage of Cookies

Max may from time to time use cookies. Cookies are small data files that a website stores on your computer. Max may use persistent cookies, which are permanently placed on your computer, to store non-personal browser, ISP, OS and clickstream information, as well as profiling information such as age, gender and income. Personal information (name, account number, contact number, etc.) shall not be stored in cookies. Information stored in cookies is used to improve your browsing experience by showing relevant content where possible and to store visitor preferences to ease navigation on the site.

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7. Disclosure and Transfer of Collected Information

Max does not share your information with third parties except: (i) to provide information or services you have requested; (ii) with your express permission; or (iii) with intermediaries or applications that require such information under regulatory requirements and procedures laid down by SEBI or the Exchanges.

Under no circumstances will we sell or rent your personal information to anyone for any reason. Max takes reasonable steps to prevent unauthorised disclosure of your sensitive personal information.

Disclosure for regulatory compliance: Max will share your information with judicial, administrative and regulatory entities to comply with legal and regulatory requirements.

Disclosure with your prior consent: If you choose to use integrated services of third-party service partners through us, we will share your information with those service partners with your prior consent.

Disclosure for provision of services: Max may share your information with third-party vendors as necessary to provide services. Authorised third-party vendors are bound by data-security standards and procedures under law and contract, and are subject to the same penalties for unauthorised disclosure of your personal information.

8. Privacy Statement as per EU-GDPR

Max shall implement and fulfil its obligations under the EU General Data Protection Regulation 2016/679 ("GDPR"). Max shall process personal data collected from you in accordance with data protection legislation and the provisions of this Policy.

If you are subject to the GDPR, you may have the following rights:

  • You may request your data to be deleted or corrected.
  • You may request access to data stored by Max for providing you services.
  • You may request portable and readable data to be transferred to another party; Max will do so to the maximum extent possible.
  • Where data is requested, it will be provided only after your prior consent.

We may process your personal data in compliance with data-protection legislation on one or more of these lawful grounds:

  • You have explicitly agreed to processing for a specific reason.
  • Processing is necessary to perform our agreement with you or to take steps to enter into an agreement.
  • Processing is necessary for compliance with a legal obligation.
  • Processing is necessary for our legitimate interests, which may include providing services; ensuring trading and demat products and services run smoothly; preventing, detecting, investigating and prosecuting fraud, money laundering and other crimes; verifying identity and protecting our business; investigating complaints; improving our services; and keeping customers informed about relevant services unless they have opted out.

You may refuse cookies by changing your browser settings to refuse them. However, this may prevent you from accessing certain parts of our website. Unless your browser is set to refuse cookies, our system may issue cookies when you log on to the site.

After giving written notice, a user subject to GDPR may have the right to receive Personal Information and Non-Personal Information provided to Max during use of Max's services, so that it may be used by another entity where technically feasible. For requests to remove or receive this information or to transfer it to another entity/controller, write to kyc@maxstockbroking.com. The designated Data Protection Officer for this purpose is Mr. Ankit Patel.

9. Security

Our hosting services and servers maintain their systems in accordance with industry standards and best practices to reasonably secure customer information, including the use of SSL encryption in certain places and up-to-date server software. However, no data transmission over the Internet can be guaranteed to be 100% secure. "Perfect security" does not exist on the Internet; you use the website and mobile application at your own risk.

Your data is transmitted between your device and our servers using HTTPS for encryption. HTTPS creates secure connections for your web browser and is indicated by a padlock icon in your browser.

Max follows industry best practices when transferring and storing data. The security and privacy of your data may be at risk if someone gains access to your devices. Keep your password safe and secret to prevent unauthorised access to your Max account. If you think your account security has been compromised, change your password and contact us immediately for assistance.

10. Correction/Updating or Access to Personal Information

If any of your information changes, or you no longer wish to continue using Max's services, you may update your Personal Information or unsubscribe from updates and notifications about products or services you have used or enquired about. To modify or delete details of your Personal or Non-Personal Information, or to access your information in a readable format, write to kyc@maxstockbroking.com or to "Max House", 2, Desai Society, Nr. Mahadev Temple, College Road, Nadiad - 387001.

11. Subject to Change

This Privacy Policy may be updated or revised from time to time without prior notification to the User, at the sole discretion of Max. It is the responsibility of the User to periodically review this Privacy Policy for revisions or updates. The last updated date of the Policy, where provided, is for the reference of the User.

If you do not agree with the terms of this Privacy Policy or any changes made to it, please stop using all products and services provided by Max immediately and write to us at the email ID stated above.